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Integration API is available at slaapp.almarise.com

Find out how to identify the Jira Issue ID in Cloud

This API is dedicated to integration between Jira and third-party systems and allows for the extraction of data such as SLA metic state, history, etc.

Basic authentication is used to authenticate calls (email address + security token). Read how to set up a personal access token as described here.

Request headers to be set:

• Source-System - JIRA

• Jira-Host - address of Jira Cloud instance

Request URL: https://slaapp.almarise.com/integration/V1/metrics-state/10039/6751a9af00835a31fb1c27ac?showUiMetaData=false

Response body:

{
  "slaMetricId": "6751a9af00835a31fb1c27ac",
  "ticketId": "10039",
  "slaMetricState": "ACTIVE",
  "deadline": "2024-12-05T11:32:19.893+01:00",
  "timeSpent": {
    "millis": 32581835,
    "shortText": "9h 3m 1s"
  },
  "timeRemaining": {
    "millis": -21781835,
    "shortText": "-6h 3m 1s"
  },
  "totalTime": {
    "millis": 10800000,
    "shortText": "3h"
  },
  "isBreached": true,
  "flowingDeadline": false,
  "wasRestarted": false,
  "metricName": "Time To Resolution",
  "visible": true
}