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changes.mady.by.user Nadiia Lisovska

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titleResponse example

Request URL: https://slaapp.almarise.com/integration/V1/metrics-state/10039?showUiMetaData=false

Response body:

Code Block
[
    {
        "slaMetricId": "6729eb08a66f5026ea86fbd1",
        "ticketId": "10039",
        "slaMetricState": "ACTIVE",
        "deadline": "2024-12-05T11:32:19.893+01:00",
        "timeSpent": {
            "millis": 30758956,
            "shortText": "8h 32m 38s"
        },
        "timeRemaining": {
            "millis": -19958956,
            "shortText": "-5h 32m 38s"
        },
        "totalTime": {
            "millis": 10800000,
            "shortText": "3h"
        },
        "isBreached": true,
        "flowingDeadline": false,
        "wasRestarted": false,
        "metricName": "SLA metric 1.0",
        "visible": true
    },
    {
        "slaMetricId": "6751a9af00835a31fb1c27ac",
        "ticketId": "10039",
        "slaMetricState": "ACTIVE",
        "deadline": "2024-12-05T11:32:19.893+01:00",
        "timeSpent": {
            "millis": 30758956,
            "shortText": "8h 32m 38s"
        },
        "timeRemaining": {
            "millis": -19958956,
            "shortText": "-5h 32m 38s"
        },
        "totalTime": {
            "millis": 10800000,
            "shortText": "3h"
        },
        "isBreached": true,
        "flowingDeadline": false,
        "wasRestarted": false,
        "metricName": "Time To Resolution",
        "visible": true
    }
]



Panel

GET/integration/V1/metrics-state/{ticketId}/metrics

This endpoint returns metrics related to the given issue.

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titleResponse example

Request URL: https://slaapp.almarise.com/integration/V1/metrics-state/10039/metrics?showHidden=true

Response body:

Code Block
[
  {
    "name": "SLA metric 1.0",
    "id": "6729eb08a66f5026ea86fbd1",
    "visible": true
  },
  {
    "name": "Time To Resolution",
    "id": "6751a9af00835a31fb1c27ac",
    "visible": true
  }
]



Panel
GET/integration/V1/metrics-state/{ticketId}/{slaMetricId}

Returns the state of the requested SLA metric in the given issue.

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