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| GET/integration/V1/metrics-state/{ticketId} |
This endpoint allows viewing the states of all SLA metrics in the given issue.
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| Parameter | Type | Default value | Required |
|---|
| ticketId | string |
|  | | showUiMetaData | boolean | false |
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Request URL: https://slaapp.almarise.com/integration/V1/metrics-state/10039?showUiMetaData=false Response body: | Code Block |
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[
{
"slaMetricId": "6729eb08a66f5026ea86fbd1",
"ticketId": "10039",
"slaMetricState": "ACTIVE",
"deadline": "2024-12-05T11:32:19.893+01:00",
"timeSpent": {
"millis": 30758956,
"shortText": "8h 32m 38s"
},
"timeRemaining": {
"millis": -19958956,
"shortText": "-5h 32m 38s"
},
"totalTime": {
"millis": 10800000,
"shortText": "3h"
},
"isBreached": true,
"flowingDeadline": false,
"wasRestarted": false,
"metricName": "SLA metric 1.0",
"visible": true
},
{
"slaMetricId": "6751a9af00835a31fb1c27ac",
"ticketId": "10039",
"slaMetricState": "ACTIVE",
"deadline": "2024-12-05T11:32:19.893+01:00",
"timeSpent": {
"millis": 30758956,
"shortText": "8h 32m 38s"
},
"timeRemaining": {
"millis": -19958956,
"shortText": "-5h 32m 38s"
},
"totalTime": {
"millis": 10800000,
"shortText": "3h"
},
"isBreached": true,
"flowingDeadline": false,
"wasRestarted": false,
"metricName": "Time To Resolution",
"visible": true
}
] |
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GET/integration/V1/metrics-state/{ticketId}/metrics |
This endpoint returns metrics related to the given issue.
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| Parameter | Type | Default value | Required |
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| ticketId | string |
| | | showHidden | boolean | false |
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Request URL: https://slaapp.almarise.com/integration/V1/metrics-state/10039/metrics?showHidden=true Response body: | Code Block |
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[
{
"name": "SLA metric 1.0",
"id": "6729eb08a66f5026ea86fbd1",
"visible": true
},
{
"name": "Time To Resolution",
"id": "6751a9af00835a31fb1c27ac",
"visible": true
}
] |
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| GET/integration/V1/metrics-state/{ticketId}/{slaMetricId} |
Returns the state of the requested SLA metric in the given issue.
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| Parameter | Type | Default value | Required |
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| ticketId | string |
| | | slaMetricId | string |
| | | showUiMetaData | boolean | false |
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Request URL: https://slaapp.almarise.com/integration/V1/metrics-state/10039/6751a9af00835a31fb1c27ac?showUiMetaData=false Response body: | Code Block |
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{
"slaMetricId": "6751a9af00835a31fb1c27ac",
"ticketId": "10039",
"slaMetricState": "ACTIVE",
"deadline": "2024-12-05T11:32:19.893+01:00",
"timeSpent": {
"millis": 32581835,
"shortText": "9h 3m 1s"
},
"timeRemaining": {
"millis": -21781835,
"shortText": "-6h 3m 1s"
},
"totalTime": {
"millis": 10800000,
"shortText": "3h"
},
"isBreached": true,
"flowingDeadline": false,
"wasRestarted": false,
"metricName": "Time To Resolution",
"visible": true
} |
|
Responses
- OK. Returned if the request is successful.
- Unauthorized.
- Forbidden. Returned if the user does not have permission to complete this request.
- Not Found. Returned if the issue does not exist.
- Server Error.