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Microsoft Teams Workflows tool is a powerful instrument for creating highly customized automation and selective publishing to Teams channels.

This documentation will guide you through the workflow set-up allowing users to receive the SLA notifications in the Teams channel.

Building a workflow

  1. Locate the desired Teams channel → click on three horizontal dots and select Workflows → Manage.
  2. Press "New Flow" button at the right-top corner of the page → Create from blank.                                               Image Added
  3. Choose a Trigger: When a Teams webhook is received.                                                                                                                                                                                                                             Image Added
  4. Select "Anyone" in "Who can trigger the flow?" field → add New step.                                                              Image Added
  5. Define Team & Channel where the message will be posted→ Add workflow.
  6. Copy the connector and click Done.