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Info

You can configure various scenarios thanks to the integration between SLA PowerBox API and Automation.

This page describes a basic example:       send SLA history by emailstart SLA metric when issue comment is deleted.

Set Automation rule

In order to set up the Automation rule for the project, proceed to Project settings → Automation → click Create rule.

  1. Choose a trigger for the rule: Issue comment deleted.

  2. As an action select Send web request.

          2.1. Enter Web request URL.

          2.2. Enter headers: emailSource-System, jiraJira-host, api-tokenHost, Authorization*.

          2.3. Select HTTP method: GET or POST.

          2.4. Fill in Web request body if necessary.

          2.5. Check the required boxes in Wait for response section:

  •  Delay execution of subsequent rule actions until we've received a response for this web request.
 Continue running the rule even if the request response is not successful (i

.

e. non-200 response).

   3. Validate your web request configuration by entering an issue key (optional).

   4. Click Save and select Turn it on.


*In order to send a web request via Automation, you have to encode the credentials "<EMAIL>:<API_TOKEN>" with base64. This can be done through any online tool like Base64 encode.