...
| Info |
|---|
SLA Metric is a field that accurately measures the time taken to resolve a particular issue. It includes the start and end times, as well as the total time elapsed. SLA Metric incorporates instances that will stop or resume the timer. |
SLA Metric in the issue
SLA States
SLA PowerBox delivers five SLA states:
- Not Started - the time counter has not started
- Active - the time counter is active
- On Hold - the time counter has been paused
- Finished - the time counter is finished and the time limit has not been breached
- Cancelled - SLA Metric cancelled
