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SLA Metric is a field that accurately measures the time taken to resolve a particular issue. It includes the start and end times, as well as the total time elapsed. SLA Metric incorporates instances that will stop or resume the timer. |
SLA Metric in the issue
SLA States
SLA PowerBox delivers five SLA states:
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- Finished - the time counter is finished and the time limit has not been breached / the time limit has been exceeded
- Cancelled - SLA Metric cancelled
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