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Calendar defines working days and hours for SLA PowerBox Metric- On Time Service Delivery Metric's time calculation.  SLA PowerBox Metric SLA PowerBox - On Time Service Delivery Metric takes days off, non-working hours and/or special working hours into account while calculating the remaining time.
Each SLA Goal can have multiple calendars assigned depemding on your business needs.

Excerpt

Creating Calendar

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select Calendars to open the created calendars page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing calendars.
  2. Click Create button.
  3. Fill in Name and Description fields.
  4. Select Time zone from the drop down list.
  5. Set Working days and hours.
    (info) Use the tabs to precisely determine working hours: choose standard working hours, days off and special working hours

     





  6. Click Create button to confirm.

Editing Calendar

  1. Log in as a user with the JIRA Administrators global permission.
    Choose   > Add-ons. Select Calendars to open Created calendars page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing calendars.
  2. Select desired calendar and click Edit button in Options section.
  3. Edit parameters and confirm with Edit button.

Deleting Calendar

  1. Log in as a user with the JIRA Administrators global permission.
    Choose > Add-ons. Select SLA Calendars to open Created calendars page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing calendars.
  2. Select desired calendar and click Delete button in Options section.
  3. Confirm with Delete button.