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SLA Analytics feature lets JIRA users to see SLA time against any issue field, e.g. you can see how many SLA time issue was in specific status or how long it was assigned to different users. |
How it works
SLA Analytics let you create your own issue-level statistics based on any field (standard and custom) and SLA Agreement.
Time shown in SLA Analytics is calculated against selected SLA Agreement. It means that time is counted only when SLA counter is active.
The reports are available in the SLA Analytics tab in the Activity section on the view issue screen. The statistic include activity from before the SLA Analytics was enabled too.
Add/Edit SLA Analytics Metric
- Log in as a user with the JIRA Administrators global permission.
Choose
> Add-ons. Select SLA PowerBox > SLA Analytics to open the SLA Analytics page.
Tip: Use Keyboard shortcut: g + g + start typing sla analytics. - Click the Add new Analytics Metric button or click Edit link in operations column.
- Fill in Metric name, select SLA Agreement and select Field on which time value per status will be accounted.
Please note that SLA Agreement chosen will define SLA Calendar used for time calculation.
Deleting SLA Analytics Metric
- Log in as a user with the JIRA Administrators global permission.
Choose > Add-ons. Select SLA PowerBox > SLA Analytics to open existing SLA Analytics page. Tip: Use Keyboard shortcut: g + g + start typing sla analytics - Select desired SLA Analytics Metric and click Delete button in Options section.
- Confirm with Delete button.