SLA PowerBox for JIRA
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  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Configurations to open the SLA Configurations page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla configurations
  2. Click the Add SLA Configurations button.
  3. Click Add Action button.
  4. Set the parameters (SLA Action, Priority, Issue Event) based on your needs.
  5. Click Add button.
  6. Added actions will be displayed on a set of tiles.

 


SLA Parameteres

Priority

If multiple SLA Actions are assigned to one event, SLA Actions are performed in order, that depends on their priorities.

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  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Configurations to open the SLA Configurations page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla configurations
  2. Click the Add SLA Configurations button.
  3. Choose desired Action from the tiles.
  4. Click  > Delete
  5. Confirm with Delete button

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