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Sam techniczny opis dodaj/edytuj/usuń jest mniej istotny, ale też powinien być. Unknown User (agnieszka.dunin@coresoftlabs.com) spróbuj zrobić to w czwartek, ja wprowadzę korekty i na to samo kopyto zrobimy pozostałe strony
SLA PowerBox allows you to create multiple SLA Goals applicable to different SLAs, including time to resolution, time to first response, time per assignee, and many others.
Each SLA Goal is defined individually, and independently from the others. If there are multiple SLA Goals applicable to an issue, all of them will be assigned to it. Thanks to that you can simultaneously track various SLA’s metrics on an issue.
SLA Goals are organized in groups so that you can admin each SLA on a separate section.
In the admin panel you can define SLA Goals by setting:
- Requirements based on JQL functions (e.g. Priority in (High, Critical), Assignee is Mark Smith).
- The goal that includes time measurement method and time limit. They are: count time (sets time limit, or activates timer), time from field (copies the time value from any JIRA field), and set deadline date.
- The SLA Calendar according to which the time will be measured.
Apart from time a dedicated time measurement, every SLA Goal has its own KPI tracker which shows the active to hold ratio, number of restarts, time in on hold, number of breaches, time in goal, SLA Calendar assigned to the SLA Goal.
SLA Goal define maximum time assigned to SLA METRIC fields. Each SLA Goal lets you set default maximum time and a set of rules for assigning time to specific issues.
Each SLA METRIC can be assigned to one SLA Goal.
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