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SLA Metric Field

Below you can find sample of  information about functionality of Metric Field.

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Colour status:

Below you can find information about colour status used in SLA States.

  • Green - more than 75% time available  
  • Blue - 50-75% time available 
  • Yellow - 25-50% time available 
  • Brown - 0-25% time available
  • Red - time limit breached
  • Light Grey - calculation not started
  • Grey - SLA Metric cancelled


SLA States:

Below you can find some screenshots showing types of SLA States.

  • Not Started - time counter not started
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  • Active - time counter active
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  • On Hold - time counter paused
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  • Finished - time counter finished and time limit has not been breached
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  • Exceeded - time counter finished but time limit has been breached
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  • Cancelled - SLA Metric cancelled
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