SLA Agreements are containers that combine parameters including SLA Metric, SLA Behaviours and SLA Goals, so that you can manage your SLAs and their requirements in JIRA.
Adding SLA Agreements
- Log in as a user with the JIRA Administrators global permission.
Choose
> Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
Tip: Use Keyboard shortcut: g + g + start
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- typing SLA Agreements.
- Click the Add SLA Agreement button.
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- Complete field: Name, Description and
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- select SLA Metric, SLA
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- Behaviour, SLA Goal.
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- Confirm your choice by clicking Create.
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- Selecting SLA Metric, SLA configuration and SLA Goal is required.
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Viewing/Editing/ Deleting SLA Configuration
- Log in as a user with the JIRA Administrators global permission.
Choose > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page. Tip: Use Keyboard shortcut: g + g + start typing sla agreements. - Click Edit/ Delete button in the Operations section.
- Confirm your choice.
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