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SLA Agreements are containers that combine parameters including SLA Metric, SLA Behaviours and SLA Goals, so that you can manage your SLAs and their requirements in JIRA. 


Adding SLA Agreements

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing SLA Agreements.
  2. Click the Add SLA Agreement button.
  3. Complete field: Name, Description and select SLA Metric, SLA Behaviour, SLA Goal. Confirm your choice by clicking Create.
    (info) Selecting SLA Metric, SLA configuration and SLA Goal is required. 
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Viewing/Editing/ Deleting SLA Configuration

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla agreements.
  2. Click Edit/ Delete button in the Operations section.
  3. Confirm your choice.