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- Log in as a user with the JIRA Administrators global permission.
Choose
> Add-ons. Select SLA PowerBox > SLA Configurations to open the SLA Configurations page.
Tip: Use Keyboard shortcut: g + g + start typing sla configurations - Click the Add SLA Configurations button.
- Click Add Action button.
- Set the parameters (SLA Action, Priority, Issue Event) based on your needs
- Click Add button
SLA Parameteres
Priority
On the value of the priority depends which action will happen for an event assuming that the event is assigned
- High
- Normal
- Low
Issue Event
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- Issue Created
- Issue Updated
- Issue Assigned
- Issue Resolved
- Issue Closed
- Issue Commented
- Issue Comment Edited
- Issue Comment Deleted
- Issue Reopened
- Issue Deleted
- Issue Moved
- Work Logged on Issue
- Work Started on Issue
- Work Stopped on Issue
- Issue Worklog Updated
- Issue Worklog Deleted
- Generic Event