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- Start
- Pause
- Resume
- Finish
- Cancel
Adding SLA Action
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- Log in as a user with the JIRA Administrators global permission.
Choose
> Add-ons. Select SLA PowerBox > SLA Configurations to open the SLA Configurations page.
Tip: Use Keyboard shortcut: g + g + start typing sla configurations - Click the Add SLA Configurations button.
- Click Add Action button.
- Set the parameters (SLA Action, Priority, Issue Event) based on your needs
- Click Add button
SLA Parameteres
Priority
- High
- Normal
- Low
Issue Event
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