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SLA PowerBox allows you to create multiple SLA Goals applicable to different SLAs. Each SLA Goal has its own time measurement which is started, stopped, resumed, finished, and canceled cancelled by performing given changes any (chosen by you) JIRA field in an issue, e.g. time to first response’s measurement is usually set to start when the issue is created and stop when the first comment is made. SLA PowerBox is also fitted with KPI tracker. That makes SLA PowerBox a brilliant tool to manage the most complex SLAs in an organization or organisation or team.
How It Works
SLA Goal automatically assigns time limit to an issue. The issue is chosen according to prefined cryteriapredefined criteria. Time is measured accoring according to the chocen chosen SLA Calendar's settings.
Defining SLA Goals
In the admin panel you can define SLA Goals by setting:
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Set deadline date sets deadline to an issue.
Events tiggering triggering time measurements are defined in SLA Behaviours.
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Choose one of your SLA Calendars so that the time is measured in accordance with the calendar aproved in approved in your SLA.
Managing Complex/Multiple SLAs
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