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SLA Goals are time conditions that need to be applied to a given group of issues due to SLA's requirements.
SLA PowerBox allows you to create multiple SLA Goals applicable to different SLAs. Each SLA Goal has its own time measurement which is started, stopped, resumed, finished, and canceled by performing given changes any (chosen by you) JIRA field in an issue, e.g. time to first response’s measurement is usually set to start when the issue is created and stop when the first comment is made. SLA PowerBox is also fitted with KPI tracker. That makes SLA PowerBox a brilliant tool to manage the most complex SLAs in an organization or team.
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