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How it works

SLA Analytics let you create your own issue-level statistics based on any field (standard and custom) and SLA Agreement. 

Time shown in SLA Analytics report time that an issue spent having a chosen field filled with each value. Time is counted according to SLA Calendar assigned to the chosen SLA Agreement.  E.g. if you create SLA Anaytics Metric called: Time in Status, assign SLA Agreement: SLA Agreement No 24, and choose Field: Status; SLA Analyics will show you how much time an issue spent in each status like: To Do, In Progress, Done, according to time accounted by the SLA Calendar assigned to SLA Agreement No 24is calculated against selected SLA Agreement. It means that time is counted only when SLA counter is active.

The reports are available in the SLA Analytics tab in the Activity section in on the view issue screen. The statistic include activity from before the SLA Analytics was enabled too. 

Add/Edit SLA Analytics Metric

1. Log in as a user with the JIRA Administrators global permission.
   Choose  > Add-ons. Select SLA PowerBox > SLA Analytics to open the SLA Analytics page.
    Tip: Use Keyboard shortcut: g + g + start typing sla analytics.
2. Click the Add new Analytics Metric button or click Edit link in operations column.
3. Fill in Metric name, select SLA Agreement and select Field on which time value per status will be accounted.
   
    Please note that SLA Agreement chosen will define SLA Calendar used for time calculation.