Mail Server
These are standard mail providers which send messages on notifications to a given email address about any changes regarding SLAs, or issues and projects.
Here we have two options:
- Jira Mail Provider, or
- Custom Mail Provider.
By clicking the Add button on the right-hand side of the initial page, you start to create your Mail Notification Provider.
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Creating a Mail Notification Provider:
- Log in as a user with the Jira Administrators global permission.
- Choose the cog icon> Add-ons. Select SLA PowerBox > Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers... - Click the Add Provider button.
- Select Mail Server.
- Edit the Name for the notification and/or the Description and/or other fields which are listed and described below.
- Confirm with the Save button.
Configuration Fields:
Provider Name - It is a Notification Provider display name and allows you to identify your notification.
Description - A short description of your notification.
Email prefix - It's a prefix that will be prepended to all outgoing email subjects.
Host - It allows you to choose a provider (added in the Notification Providers tab).
Port- It is the SMTP port. For the Jira Mail Provider, it is necessary to update the SMTP mail server.
In order to do so choose System > Mail > Outgointg Mail and then enter the requested infromation.
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If you are not sure how to configure Jira's SMTP server, refer |
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Username - Enter the address display username.
Password - Enteryour password.
TLS - When
You can test the connection with your mail server and check if the notifications will be send properly by clicking the Test Connection button.
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you tick the TLS checkbox, the communication with the email server is encrypted with TLS
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. if not, it is encrypted with SSL by default.
The image below shows the configuration of the Custom Mail Provider:
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Test connection - You can test the connection with your mail server and check if the notifications will be send properly by clicking this button.