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Notification Templates define message templatestemplates used in your Notification Schemes and are reusable messages you can send in reaction to SLA Events. Each Template is assigned to a selected Provider.
Each template enables you to select many message options. These options are fully customizable as you can choose the provider, name, description, issue key and subject of the message. For example you are able to create an “SLA critical” message the content of which depends on you.
In order to add a notification to a scheme, you have to create a Notification Template with an enabled Provider first. Create a Notification Template or enable the Provider assigned to the already existing Templates.
Your message template view depends on the notification provider selected before.
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You can add information tags to your message content. |
You can also configure each message content to show different pieces of information extracted from the selected issue, e.g. to control the issue resolution time, the current logged in user or the original time estimate according to settings in Jira.
In order to do so just click on the
icon, select the option you were looking for and add it to the Message field.
This allows you to highlight the most important points of your message, which is useful if you want to draw recipient’s attention to specific pieces of information instantly.
The email message may be provided in plain text or in the html form.
Notification template allows you to add an additional JQL to your message so that the number of issue matches is reduced. It is particularly useful when e.g. your issue is critical.
Your message can be previewed when selecting the Show message preview option.
Configuration fields list:
Name - allows you to identify your notification.
Description - detailed description of your notification.
Notification Provider - allows you to choose a provider (added in the Notification Providers tab).
Subject - subject of your notification. This will be visible in the recipient's mailbox.
Email format - text/plain means that the email will be composed of plain text, without any formatting. text/html allows to add HTML formatting.
Message - enter the text of your notification here. You can add numerous variables (called tags) that will be uploaded automatically from Jira. You can use these to configure each message content to show different pieces of information extracted from the selected issue, e.g. to control the issue resolution time, the current logged in user or the original time estimate. To view the list of tags, click on the icon.
Issue Key - If you add tags to the message, you can preview them using a data from sample issue. To do that, enter sample issue key (e.g. "SD-11") into the Issue Key field.
SLA field - Select a SLA field that will be shown in the notification preview.
Show message preview - allows to preview the notification in a separate window.
Calendar - select a calendar, if you want this message to be sent only at specific times (e.g. working hours).
Additional JQL - additional JQL condition allows you to send the message for specific issues only.