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Note that the SLA Notification History tab has been added to the view issue screen. It provides information about the Notification's status - verifies whether the message was successfully delivered and who received it. In addition, the SLA Agreement settings range was extended by the Notification Scheme and Service Manager options.
You must be logged in as System Administrator to perform this function.
To begin you have to install the add-on. In order to access the SLA PowerBox features click on the 
icon and choose add-ons from the list. The SLA PowerBox menu is located on the left-hand side of the screen.
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