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Notification Provider specifies the method of informing users about their SLA. It may be defined as a communication channel.
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Using Slack, Hipchat or working constantly with the mobile phone in your hand? This feature will always keep you informed about your SLAs. |
You can set up the Notification Provider using four different options:
It is a standard Jira mail provider which sends messages on a given email address about any changes regarding SLAs, or
a customized mail provider.
By clicking the Add button the right-hand side of the initial page, you start to create your Mail Notification Provider.
Slack
In order to be a member of an existing Slack workspace, you will have to join one first. In this notification provider, everything happens on a workspace which is a group of people using Slack together.
Hipchat
Fully integrated with Jira services – integration across your projects, issues and SLAs to your notifications.
Hipchat acts similarly to Slack: you have to start or join a group and specify to which room the message should be sent. The authorization is based on your room id.
Sms
In this case there are four providers available:
- Twillio
- Sms Api
- CLX
- Custom sms
User property key means a security number that uniquely identifies the user's phone number.
Twillio
In order to configure your Twillio, you have to register on the Twillio website and then check, in the console option, what is your aacount sid and token. This information is necessary to create the selected notification provider.
Useful links: https://www.twilio.com/, https://support.twilio.com/, https://slack.com/get-started/,