State | Current state of SLA Metric (e.g. Active, On Hold..). |
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Time spent | Time spent on the issue (e.g. 6h 35m 43s). |
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Time spent in percent | Time spent on issue in percent (e.g. 64%). |
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Remaining or Exceeded | Shows time remaining to complete SLA or time exceeded if SLA was breached. |
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Remaining | Time remaining until SLA will be breached. |
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Exceeded | Time spent on the issue after a breach. |
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Time exceeded in percent | Time spent on the issue after a breach in percent. |
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Number of resumes | Number of times SLA Metric was put on hold. |
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Active time percent | |
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Time in on hold status | |
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Time in current goal | |
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Date in current goal | |
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