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Adding SLA Metric Attribute field

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu → Issues → Custom fields. Click Add custom field button.
    (info) Tip: Keyboard shortcut: g + g + start typing add custom…

  3. Select Advanced type fields.

  4. Locate SLA Metric Attribute and confirm your choice with the Next button.

  5. Fill in the Name and Description (optional) fields.

  6. Press the Create button.

Configuring SLA Metric Attribute field

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu → Issues → Custom fields.

  3. Locate desired field, press Configure → Edit Metric attribute.

  4. Select SLA Metric field.

  5. Define Attribute type.

  6. Confirm with the Submit button.

Info

Please note: Attribute type is set globally and SLA Metric field is set only for the current configuration context.

Expand
titleAttribute types available

State

Current state of SLA Metric (e.g. Active, On Hold..).

Time spent

Time spent on the issue (e.g. 6h 35m 43s).

Time spent in percent

Time spent on the issue in percent (e.g. 64%). 

Remaining or Exceeded

Shows time remaining to complete SLA or time exceeded if SLA was breached.

Remaining

Time remaining until SLA will be breached.

Exceeded

Time spent on the issue after a breach.

Time exceeded in percent

Time spent on the issue after a breach in percent.

Number of resumes

Number of times SLA Metric was resumed.

Active time percent

Percentage of time when SLA Metric was in Active state.

Time in on hold status

Amount of time the SLA Metric was paused.

Time in current goal

Time to complete the SLA according to the goal (applies if the current goal is set as a fraction of time).

Date in current goal

Deadline date according to the goal (applies if the current goal is set as a Date field).

Searching SLA Metric Attribute

Searching for SLA Metric State

SLA Metric State Attribute field supports the following searching operators: =, !=, in, not in. Valid operands are the SLA Metric States: Not started, Active, On hold, Finished, Exceeded, Cancelled (case-insensitive).

Example of search query: "Attribute_field” = Exceeded

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Searching for SLA Metric Times

SLA Metric time attributes are Time spent, Remaining or Exceeded, Remaining, Exceeded, Time in on hold status, Time in current goal.

Valid operators: >, >=, =, !=, <=, <, is, is not. Valid operands are time expressions and plain numbers (is interpreted as seconds).

Example of search query: "Attribute_field” < 30m

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Searching for SLA Metric Number values

SLA Metric time attributes are Time spent in percent, Time exceeded in percent, Number of resumes, Active time percent.

Valid operators: >, >=, =, !=, <=, <, is, is not. Valid operands - any number.

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