Notification Provider specifies the method of informing users about their SLAs. It may be defined as a communication channel.
These include configuring an already existing mail provider, creating a new custom SMS provider, and adding Slack or Hipchat as notification providers.
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Using Slack, Hipchat or working constantly with the mobile phone in your hand? This feature will always keep you informed about your SLAs. |
Adding a Provider:
- Log in as a user with the Jira Administrators global permission.
- Choose the cog icon> Add-ons. Select SLA PowerBox > Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers... - Click the Add Provider button.
- Select you Provider type. There are four options available.
- Confirm your choice with the Next button.
- You will be redirected to the Create Notification Provider page. Follow the configuration steps specified for each Provider type.
Editing a Provider:
- Log in as a user with the Jira Administrators global permission.
- Choose the cog icon> Add-ons. Select SLA PowerBox > Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers... - Select Edit in the Operations section
- Confirm with the Save button.
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When editing the Provider you can change it only within one Provider type, i.e. one SMS provider to another SMS provider. You cannot change Providers between different types. |
Deleting a Provider:
- Log in as a user with the Jira Administrators global permission.
- Choose the cog icon> Add-ons. Select SLA PowerBox > Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers... - Select Delete in the Operations section.
- Confirm with the Delete button.
Disabling a Provider:
- Log in as a user with the Jira Administrators global permission.
- Choose the cog icon> Add-ons. Select SLA PowerBox > Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers... - Select Disable in the Operations section.
- Confirm with the Disable button.
Enabling a Provider:
- Log in as a user with the Jira Administrators global permission.
- Choose the cog icon> Add-ons. Select SLA PowerBox > Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers... - Select Enable in the Operations section.
- Confirm with the Enable button.
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By selecting the Test Notification option, you check if the notifications will be sent properly. Below you can find different configuration screens. They may vary depending on the previously chosen Provider. |
Sending a text notification using a Provider:
- Log in as a user with the Jira Administrators global permission.
- Choose the cog icon> Add-ons. Select SLA PowerBox > Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers... - Select Send test notification in the Operations section.
- Configure your test Notification fields.
- Confirm with the Send button.
Configuring a test notification:
- Log in as a user with the Jira Administrators global permission.
- Choose the cog icon> Add-ons. Select SLA PowerBox > Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers... - Select Send test notification in the Operations section.
- Configure your test Notification fields.
- Confirm with the Send button.
SMS test notification
Slack test notification
Mail test notification
Hipchat test notification
Configuration fields
- Phone number - enter the number to which the message will be sent.
- Issue key - enter a sample issue key (e.g. "TS-01") into the Issue Key field. If you add tags to the message, you can preview them using data from a sample issue.
- SLA field - select an SLA field that will be shown in the notification preview.
- Message - enter the text of your notification here. You can add numerous variables (tags) that will be uploaded automatically from Jira. To view the list of tags, click on the
icon. - Email address - enter the email address to which the notification will be sent.
Subject - the subject of your notification. This will be visible in the recipient's mailbox.
Email format - text/plain means that the email will be composed of a plain text, without any formatting. The text/html option allows to add the HTML formatting.
Useful links: www.twilio.com, www.support.twilio.com, www.slack.com/get-started/, www.clxcommunications.com, www.smsapi.pl, www.stride.com, https://confluence.atlassian.com/adminjiraserver075/configuring-jira-s-smtp-mail-server-to-send-notifications-935391635.html
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