Adding a Provider:
- Log in as a user with the Jira Administrators global permission.
- Choose the cog icon> Add-ons. Select SLA PowerBox > Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers... - Click the Add Provider button.
- Select you Provider type. There are four options available.
- Confirm your choice with the Next button.
- You will be redirected to the Create Notification Provider page. Follow the configuration steps specified for each Provider type.
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By selecting the Test Notification option, you check if the notifications will be sent properly. Below you can find different configuration screens. They may vary depending on the previously chosen Provider. |
Sending a text notification using a Provider:
- Log in as a user with the Jira Administrators global permission.
- Choose the cog icon> Add-ons. Select SLA PowerBox > Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers... - Select Send test notification in the Operations section.
- Configure your test Notification fields.
- Confirm with the Send button.
Configuring a test notification:
- Log in as a user with the Jira Administrators global permission.
- Choose the cog icon> Add-ons. Select SLA PowerBox > Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers... - Select Send test notification in the Operations section.
- Configure your test Notification fields.
- Confirm with the Send button.
SMS test notification
Slack test notification
Mail test notification
Hipchat test notification
Configuration fields
- Phone number - enter the number to which the message will be sent.
- Issue key - enter a sample issue key (e.g. "TS-01") into the Issue Key field. If you add tags to the message, you can preview them using data from a sample issue.
- SLA field - select an SLA field that will be shown in the notification preview.
- Message - enter the text of your notification here. You can add numerous variables (tags) that will be uploaded automatically from Jira. To view the list of tags, click on the
icon. - Email address - enter the email address to which the notification will be sent.
Subject - the subject of your notification. This will be visible in the recipient's mailbox.
Email format - text/plain means that the email will be composed of a plain text, without any formatting. The text/html option allows to add the HTML formatting.