Calendars define working days and working hours for SLA PowerBox - On Time Service Delivery Metric's time calculation. SLA PowerBox - On Time Service Delivery Metric takes days off, non-working hours and/or special working hours into account while calculating the remaining time.
Each SLA Goal can have multiple calendars assigned depending on your business needs.
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Please note that 'Calendars' is a separate add-on installed with SLA PowerBox. If you own some of the other add-ons from Almarise, you can reuse calendars across them (e.g. when you install both SLA PowerBox and PULSE - a Monitoring Tool for Jira). |
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Set 00:00 - 00:00 time for 24h calendar. |
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Creating a Calendar- Log in as a user with the Jira Administrators global permission.
Choose  Image Added> Add-ons. Select Calendars to open the created calendars page.
 Tip: Use a Keyboard shortcut: g + g + start typing calendars. - Click the Add Calendar button.
- Fill in the Name and Description fields.
- Set Working days and hours and make other necessary changes.
Use the tabs to determine working hours precisely: choose standard working hours, days off, special support schemes and holiday schemes if needed.
 Image Added
 Image Added
 Image Added - Click the Create button to confirm.
Editing a Calendar- Log in as a user with the Jira Administrators global permission.
Choose Image Added > Add-ons. Select Calendars to open the Created calendars page.
Tip: Use a Keyboard shortcut: g + g + start typing calendars. - Select a desired calendar and click the Edit button in the Options section.
- Edit parameters and confirm with the Save button.
Deleting a Calendar- Log in as a user with the Jira Administrators global permission.
Choose Image Added> Add-ons. Select SLA Calendars to open Created calendars page.
Tip: Use a Keyboard shortcut: g + g + start typing calendars. - Select a desired calendar and click the Delete button in the Options section.
- Confirm with the Delete button.
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