| Panel |
|---|
|
| POST/integration/V1/metric |
Allows creating an SLA metric.
...
| Code Block |
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{
"name": "string",
"description": "string"
} |
| Expand |
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|
Request URL: https://slaapp.almarise.com/integration/V1/metric Request body: {
"name": "Time to First Response",
"description": "Time to First Response of the ticket"
} |
| Panel |
|---|
|
| GET/integration/V1/metrics |
Get the SLA metric(s) of the given ID.
| Expand |
|---|
|
|
| Parameter | Type | Default value | Required |
|---|
ids | Ids (array[string]
) - IDs of metrics to return.
| Expand |
|---|
|
Request URL: https://slaapp.almarise.com/integration/V1/metrics Response body: | Code Block |
|---|
[
{
"name": "Time to Resolution",
"description": "Time to Resolution of the ticket",
"id": "6751a9af00835a31fb1c27ac"
},
{
"name": "Time to First Response",
"description": "Time to First Response of the ticket",
"id": "67530aa500835a31fb1c27b3"
}
] |
|
...
- OK. Returned if the request is successful
.| Status |
|---|
| colour | Green |
|---|
| title | 201 |
|---|
- OK. SLA Metric was successfully created. - Bad request.
- Unauthorized.
- Forbidden. Returned if the user does not have permission to complete this request
. - Not Found. Metric ID does not exist.
- Server Error.