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Calendar defines Calendars define working days and working hours for SLA PowerBox - On Time Service Delivery Metric's time calculation. SLA PowerBox - On Time Service Delivery Metric takes days off, non-working hours and/or special working hours into account while calculating the remaining time.
Each SLA Goal can have multiple calendars assigned depemding depending on your business needs.

Tip

Please note that Calendar 'Calendars' is a separate add-on installed with SLA PowerBox. If you own some more of the other add-ons from CoreSoft Labs Almarise, you can reuse calendars across them (e.g. when you install both SLA PowerBox and PULSE -  a Monitoring Tool for JIRA).Jira).


Info

 Set 00:00 - 00:00 time for 24h calendar. 



Excerpt

Creating a Calendar

  1. Log in as a user with the 

...

  1. Jira Administrators global permission.
    Choose  Image Modified> Add-ons. Select Calendars to open the created calendars page.
    (info) Tip:

...

  1. Use a Keyboard shortcutg + g + start typing calendars.

...

  1. Click the Add Calendar button.
  2. Fill in the Name and Description fields.

...

  1. Set Working days and hours and make other necessary changes. 
    (info) Use the tabs to

...

  1. determine working hours precisely: choose standard working hours, days off

...

  1. ,  special support schemes and holiday schemes if needed.

    Image Added 

    Image Added



    Image Added
  2. Click the 
  1. Create button to confirm.

Editing a Calendar

  1. Log in as a user with the 

...

  1. Jira Administrators global permission.
    Choose  Image Modified > Add-ons. Select Calendars to open the Created calendars page.
    (info) Tip:

...

  1. Use a Keyboard shortcutg + g + start typing calendars.
  2. Select a desired calendar and click the Edit button in the Options section.
  3. Edit parameters and confirm with

...

  1. the Save button.

Deleting a Calendar

  1. Log in as a user with the 

...

  1. Jira Administrators global permission.
    Choose Image Modified> Add-ons. Select SLA Calendars to open Created calendars page.
    (info) Tip:

...

  1. Use a Keyboard shortcutg + g + start typing calendars.
  2. Select a desired calendar and

...

  1. click the Delete button in the Options section.
  2. Confirm with the Delete button.