Calendar defines Calendars define working days and working hours for SLA PowerBox - On Time Service Delivery Metric's time calculation. SLA PowerBox - On Time Service Delivery Metric takes days off, non-working hours and/or special working hours into account while calculating the remaining time.
Each SLA Goal can have multiple calendars assigned depemding depending on your business needs.
Tip |
---|
Please note that Calendar 'Calendars' is a separate add-on installed with SLA PowerBox. If you own some more of the other add-ons from CoreSoft Labs Almarise, you can reuse calendars across them (e.g. when you install both SLA PowerBox and PULSE - a Monitoring Tool for JIRA).Jira). |
Info |
---|
Set 00:00 - 00:00 time for 24h calendar. |
Excerpt |
---|
Creating a Calendar- Log in as a user with the
|
...
- Jira Administrators global permission.
Choose Image Modified> Add-ons. Select Calendars to open the created calendars page. Tip:
|
...
- Use a Keyboard shortcut: g + g + start typing calendars.
|
...
- Click the Add Calendar button.
- Fill in the Name and Description fields.
|
...
- Set Working days and hours and make other necessary changes.
Use the tabs to
|
...
- determine working hours precisely: choose standard working hours, days off
|
...
- , special support schemes and holiday schemes if needed.
Image Added
Image Added
Image Added - Click the
|
- Create button to confirm.
Editing a Calendar- Log in as a user with the
|
...
- Jira Administrators global permission.
Choose Image Modified > Add-ons. Select Calendars to open the Created calendars page. Tip:
|
...
- Use a Keyboard shortcut: g + g + start typing calendars.
- Select a desired calendar and click the Edit button in the Options section.
- Edit parameters and confirm with
|
...
- the Save button.
Deleting a Calendar- Log in as a user with the
|
...
- Jira Administrators global permission.
Choose Image Modified> Add-ons. Select SLA Calendars to open Created calendars page. Tip:
|
...
- Use a Keyboard shortcut: g + g + start typing calendars.
- Select a desired calendar and
|
...
- click the Delete button in the Options section.
- Confirm with the Delete button.
|