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Notification Provider specifies the method of informing users about their
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SLAs. It may be defined as a communication channel.
These include configuring an already existing mail provider, creating a new custom SMS provider, or adding Slack as notification provider.
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What's new?Using Slack |
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or working constantly with the mobile phone in your hand? This feature will always keep you informed about your SLAs. |
You can set up the Notification Provider using four different options:
It is a standard Jira mail provider which sends messages on a given email address about any changes regarding SLAs, or a customized mail provider.
By clicking the Add button the right-hand side of the initial page, you start to create your Mail Notification Provider.
Slack
In order to be a member of an existing Slack workspace, you will have to join one first. In this notification provider, everything happens on a workspace which is a group of people using Slack together. For this reason it is best to add this notification app to your Slack channels and workspaces.
When creating a Slack provider, you have to decide if you want the notification to be sent by a user or by a bot. If the Username field will be completed and the As a user field will be marked as false, the message will be sent by a bot with the name you have previously entered.
Hipchat
Hipchat acts similarly to Slack, the difference being that you have to start or join a group and specify to which room the message should be sent. It is fully integrated with Jira services – integration across your projects, issues and SLAs to your notifications. The authorization is based on your room id and your token. This data can be accesed to by when registering or checking Hipchat room details.
Adding a Provider
Log in as a user with the 'Jira Administrators' global permission.
Navigate to Admin menu → Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...Click the Add Provider button.
Select your Provider Type:
Confirm your choice with the Next button.
You will be redirected to the Create Notification Provider page. Follow the configuration steps specified for each Provider type.
Editing a Provider
Log in as a user with the 'Jira Administrators' global permission.
Navigate to Admin menu → Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...Locate needed Provider.
Press Edit in the Operations section
Confirm with the Save button.
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Changing the ProviderWhen editing the Provider you can change it only within one Provider type, i.e. one SMS provider to another SMS provider. You cannot change Providers between different types. |
Disabling a Provider
Log in as a user with the 'Jira Administrators' global permission.
Navigate to Admin menu → Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...Locate needed Provider.
Select Disable in the Operations section.
Confirm with the Disable button.
Enabling a Provider
Log in as a user with the 'Jira Administrators' global permission.
Navigate to Admin menu → Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...Locate needed Provider.
Select Enable in the Operations section.
Confirm with the Enable button.
Deleting a Provider
Log in as a user with the 'Jira Administrators' global permission.
Navigate to Admin menu → Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...Locate needed Provider.
Press Delete in the Operations section.
Confirm with the Delete button.
Sending Test notification
By selecting the Send test notification option, you check if the notifications will be sent properly. Configuration screens may vary depending on the chosen Provider.
Log in as a user with the 'Jira Administrators' global permission.
Navigate to Admin menu → Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...Locate needed Provider.
Select Send test notification in the Operations section.
Configure your test Notification fields.
Confirm with the Send button.
Useful links:
www.twilio.com
www.slack.com/get-started/
www.clxcommunications.com
https://www.smsapi.com/en
https://confluence.atlassian.com/adminjiraserver075/configuring-jira-s-smtp-mail-server-to-send-notifications-935391635.html
Sms
In this case there are four providers available:
- Twillio
- Sms Api
- CLX
- Custom sms
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User property key is a name that uniquely identifies the user's phone number. |
Twillio
In order to configure your Twillio, you have to register on the Twillio website and then check, in the console view, what is your aacount sid and token. This information is necessary to create the selected notification provider.
Sms API
CLX
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