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SLA Agreements contain and combine such parameters as SLA Metric, SLA Behaviours and SLA Goals , so that you can manage your SLAs and their requirements in Jira. 


Adding SLA Agreements

  1. Log in as a user with the Jira Administrators global permission.


    Choose Image Removed > Add-ons

    Go to Manage apps. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use a Keyboard shortcut: g + g + start typing

    sla agreements

    SLA agreements.

  2. Click the Add SLA Agreement button.

  3. Complete the fields: Name, Description and select SLA Metric, SLA Behaviour and SLA Goal. Confirm your choice by clicking Create.
    (info) When selecting the SLA Metric, SLA Configuration and SLA Goal are required. 

Image Removed

The latest SLA PowerBox plugin version gives you more configuration options when creating a new agreement.

There are four new tabs:

  • Project mapping - where you decide which project and issue

    types

    type the agreement will be assigned to.

  • Field Behaviour and Goal - where you decide whether your SLA behaviour will be status- or event-based, what

    is

    are your SLA Goal and your Goal update strategy.

  • Visibility - where you decide who is permitted to view the agreement and change some additional settings

    , and

    as users are able to hide certain elements by selecting the options as shown below:

    Image Added


  • Notifications - where you select a notification scheme and a service manager.

JQL Context User - auser who will be added to query context.

Some functions (e.g. iqlFunction ) do not support overriding security settings. Such functions extract users from the context in order to check the permission. Selecting a user for JQL Context will ensure that SLA Goals and/or SLA Behaviours won't vary based on the user working on the issue.

Image Added


Editing SLA Configuration

  1. Log in as a user with the Jira Administrators global permission.


    Choose Image Removed > Add-ons. Select

    Go to Manage apps > select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use a Keyboard shortcut: g + g + start typing 

    sla

    SLA agreements.

  2. Click the Edit button in the Operations section.

  3. Confirm your choice.


Deleting SLA Configuration

  1. Log in as a user with the Jira Administrators global permission.


    Choose Image Removed > Add-ons. Select

    Go to Manage apps > select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use a Keyboard shortcut: g + g + start typing 

    sla

    SLA agreements.

  2. Click the Delete button in the Operations section.

  3. Confirm your choice.

Changing the behaviour type

  1. Log in as a user with the Jira Administrators global permission.


    Choose Image Removed > Add-ons. Select

    Go to Manage apps > select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use a Keyboard shortcut: g + g + start typing 

    sla

    SLA agreements.

  2. Select the Change Behaviour Type option from the list in the Operations section.

  3. Confirm your choice with the Convert button. 

Image RemovedEvaluate goal only on issue event checkbox allows configuring whether the goal will be evaluated every time or only on the issue event.