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SLA PowerBox provides Jira users with an innovative way of getting informed about the actions within the SLA service.
In the latest SLA PowerBox for Jira version we introduced SLA notifications so the user can find three new features:
These are:
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Notification features have been created for users who find convenient and quick solutions the most useful in their work.
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It is tied directly to your Jira so when something unexpected happens and the SLA timer starts, both the service provider and the customer get informed about all relevant changes.
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It’s an event-based
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behaviour and focuses on enhancing and facilitating the process of receiving notifications from Jira.
This solution optimizes your time – now you have instant and continuous access to the information you need.
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All changes pertaining to a specific event are contained within the SLA PowerBox plugin as well as notification settings. Users have everything in one place.
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In addition, the SLA Agreement settings range was extended by the Notification Scheme and Service Manager options.
You must be logged in as a Jira Administrator to perform these functions.
To begin you have to install the add-on. In order to access the SLA PowerBox features click on the 
icon and choose add-ons from the list. The SLA PowerBox menu is located on the left-hand side of the screen.
Note that the SLA Notification History tab has been added to the view issue screen.
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It provides information about the Notification's status - verifies whether the message was successfully delivered
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