Page History

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• Hide the SLA Metric when is "Not Started" status
• Hide the SLA Metric from the view issue screen
• Hide the SLA Metric when no deadline is set
• Hide the SLA Metric when is "On Hold" status
• Hide the SLA Metric when is "Finished" status
• Hide the SLA Metric when is "Cancelled" status

Agreement Recalculation

Once the SLA Agreement has been created, modifications of the SLA configuration will require recalculation of the Agreement.

The red sign on the left side of the SLA Agreement indicates that recalculation is required.

1. Go to Apps → SLA for Jira → Agreements.
2. Click 'Recalculate' button at the top right-hand side of the page.
3. Select the Agreement(s) for recalculation and click 'Execute'.

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Edit an Agreement

1. Go to Apps → SLA for Jira → Agreements.

2. Locate the needed SLA Agreement.

3. Click on three vertical dots in the Operations section → Edit.

4. Make the necessary adjustments → Save.

Delete an Agreement

1. Go to Apps → SLA for Jira → Agreements.

2. Locate the needed SLA Agreement.

3. Click on three vertical dots in the Operations section → Delete.

4. Confirm by clicking Remove.