These are standard mail providers which send notifications to a given email address about any changes regarding SLAs, or issues and projects.
Here we have two options:
- Jira Mail Provider, or
- Custom Mail Provider.
Creating a Mail Notification Provider
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Log in as a user with
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the 'Jira Administrators' global permission.
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Navigate to Admin menu → Manage apps. Select SLA PowerBox
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→ Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...Click the Add Provider button.
Select Mail Server
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→ Next.
Fill in your SMTP mail server's details.
| Info |
|---|
When configuring an SMTP mail server, you can refer to Atlassian documentation. |
6. Confirm with the Create button.
Configuration Fields
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Provider Name - It is a Notification Provider display name and allows you to identify your notification.
Description - A short description of your notification.
Email prefix - It's a
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prefix that will be prepended to all outgoing email subjects.
Host - It allows you to choose a provider (added in the Notification Providers tab).
Email address - Email address from which the messages will be sent.
Username - Enter the address username.
Password - Enter your password.
Port - It is the SMTP port. For the Jira Mail Provider, it is necessary to update the SMTP mail server.
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In order to do so
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navigate to System
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→ Outgoing Mail and
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enter the requested
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| Info | ||
|---|---|---|
| ||
If you are not sure how to configure Jira's SMTP server, refer to Atlassian documentation. |
Username - Enter the address display username.
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information.
TLS - When you tick the TLS checkbox, the communication with the email server is encrypted with TLS security protocol.
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If not
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checked - it is encrypted with SSL protocol by default.
Test connection -
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By clicking this button you can test the connection with your mail server and check if the notifications will be
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sent properly
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.