Notification Provider specifies the method of informing users about their SLAs. It may be defined as a communication channel.
These include configuring an already existing mail provider, creating a new custom SMS provider,
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or adding Slack
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as notification
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provider.
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What's new?Using Slack |
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or working constantly with the mobile phone in your hand? This feature will always keep you informed about your SLAs. |
Adding a Provider
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Log in as a user with
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the 'Jira Administrators' global permission.
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Navigate to Admin menu → Manage apps. Select SLA PowerBox
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→ Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...Click the Add Provider button.
Select
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your Provider Type:
Confirm your choice with the Next button.
You will be redirected to the Create Notification Provider page. Follow the configuration steps specified for each Provider type.
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Editing a Provider
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Log in as a user with
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the 'Jira Administrators' global permission.
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Navigate to Admin menu → Manage apps. Select SLA PowerBox
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→ Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...
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Locate needed Provider.
Press Edit in the Operations section
Confirm with the Save button.
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Changing the ProviderWhen editing the Provider you can change it only within one Provider type, i.e. one SMS provider to another SMS provider. You cannot change Providers between different types. |
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Disabling a Provider
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Log in as a user with
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the 'Jira Administrators' global permission.
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Navigate to Admin menu → Manage apps. Select SLA PowerBox
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→ Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...Locate needed Provider.
Select
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Disable in the
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Operations section.
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Confirm with the
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Disable button.
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Enabling a Provider
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Log in as a user with
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the 'Jira Administrators' global permission.
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Navigate to Admin menu → Manage apps. Select SLA PowerBox
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→ Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...Locate needed Provider.
Select
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Enable in the Operations section.
Confirm with the
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Enable button.
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Deleting a Provider
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Log in as a user with
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the 'Jira Administrators' global permission.
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Navigate to Admin menu → Manage apps. Select SLA PowerBox
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→ Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...Locate needed Provider.
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Press Delete in the Operations section.
Confirm with the
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Delete button.
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Sending Test notification
By selecting the
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Send test notification option, you check if the notifications will be sent properly.
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Configuration screens may vary depending on the
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chosen Provider.
Sending a text notification using a Provider:
Log in as a user with
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the 'Jira Administrators' global permission.
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Navigate to Admin menu → Manage apps. Select SLA PowerBox
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Configuring a test notification:
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→ Notification Providers to open the SLA Notification Providers page.
Tip: Keyboard shortcut: g + g + start typing notification providers...
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Locate needed Provider.
Select Send test notification in the Operations section.
Configure your test Notification fields.
Confirm with the Send button.
SMS test notification
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Mail test notification
Hipchat test notification
Configuration fields
- Phone number - enter the number to which the message will be sent.
- Issue key - enter a sample issue key (e.g. "TS-01") into the Issue Key field. If you add tags to the message, you can preview them using data from a sample issue.
- SLA field - select an SLA field that will be shown in the notification preview.
- Message - enter the text of your notification here. You can add numerous variables (tags) that will be uploaded automatically from Jira. To view the list of tags, click on the
icon. - Email address -
Subject - the subject of your notification. This will be visible in the recipient's mailbox.
Email format - text/plain means that the email will be composed of a plain text, without any formatting. The text/html option allows to add the HTML formatting.
Useful links:
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com/en
https://confluence.atlassian.com/adminjiraserver075/configuring-jira-s-smtp-mail-server-to-send-notifications-935391635.html