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SLA Metric Field

Below you can find sample information about the functionality of the Metric Field.

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Colour status:

Below you can find information about colour status used in the SLA States.

• Green - more than 75% time available  
• Blue - 50-75% time available 
• Yellow - 25-50% time available 
• Brown - 0-25% time available
• Red - the time limit breached
• Light Grey - the calculation not started
• Grey - SLA Metric cancelled

SLA States:

Below you can find some screenshots showing the types of the SLA States.

• Not Started -

• the time counter not started
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• Active - the time counter active
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• On Hold - the time counter paused
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• Finished - the time counter finished and the time limit has not been breached
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• Exceeded - the time counter finished but the time limit has been breached
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• Cancelled - SLA Metric cancelled
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