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| Name | Summary |
|---|---|
| SLA State gadget | shows SLA Metric's states over time |
| performance report on the SLA Metric | |
| the average time of issue resolution | |
| shows the number of issues breached | |
| two-dimensional table based on SLA Metric state | |
| SLA Average Statistics | finished SLA statistics |
| average breach time for SLA Metric | |
| average time SLA Metric was paused |
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this application property dictates the default method when calculating SLA Average Times Gadget and how many fields are indexed by Lucene.
By default (DATABASE) it calculates using SLA Custom Field Model loaded from the database. It is a slower process, however the indexation of Issues with SLA timers is faster.
If INDEX is selected it calculates SLA Custom Field Model based on the Lucene index Fields. It's a faster process, but it requires additional fields in the Lucene Index which slows down the indexation processPlease note that Average time gadgets may take longer to load in case of a large amount of issues and if the selected method is DATABASE.
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Please note that after switching between INDEX and DATABASE, SLA Agreement reindex is required. |
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The above properties have to be added to Remember to add the file to each node in the instance. |