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Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/add Request body: {
"ticketId": "10039",
"metricId": "6751a9af00835a31fb1c27ac",
"triggerName": "metricPause",
"slaEventAction": "PAUSE",
"actionDate": "2024-12-06T12:34:42.750Z"
} |
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| POST/integration/V1/sla-custom-event/add/multiple |
Allows adding multiple SLA events at once.
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{
"ticketId": "string",
"metricId": "string",
"events": [
{
"triggerName": "string",
"slaEventAction": "START",
"actionDate": "2024-12-06T12:37:34.340Z"
}
]
} |
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Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/add/multiple Request body: {
"ticketId": "10039",
"metricId": "6751a9af00835a31fb1c27ac",
"events": [
{
"triggerName": "metricResume",
"slaEventAction": "RESUME",
"actionDate": "2024-12-09T09:51:33.963Z"
},
{
"triggerName": "metricFinish",
"slaEventAction": "FINISH",
"actionDate": "2024-12-09T09:55:33.963Z"
}
]
} |
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| GET/integration/V1/sla-custom-event/list/full |
Returns a full detailed list of SLA events for the given metric.
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| Parameter | Type | Default value | Required |
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| ticketId | string |
|  | | metricId | string |
| |
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Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/list/full?ticketId=10039&metricId=6751a9af00835a31fb1c27ac Response body: | Code Block |
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[
{
"id": "6752df8607cc8c581fa2ad7f",
"ticketId": "10039",
"metricId": "6751a9af00835a31fb1c27ac",
"triggerName": "Pause",
"slaEvent": "PAUSE",
"eventDate": "2024-12-06T11:24:14.807Z",
"evaluationTimestamp": "2024-12-06T11:27:02.43819Z",
"origin": "API",
"originEnum": "API"
},
{
"id": "6752e37907cc8c581fa2ad8f",
"ticketId": "10039",
"metricId": "6751a9af00835a31fb1c27ac",
"triggerName": "Start",
"slaEvent": "START",
"eventDate": "2024-12-06T11:42:42.75Z",
"evaluationTimestamp": "2024-12-06T11:43:53.993078Z",
"origin": "API",
"originEnum": "API"
}
] |
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| GET/integration/V1/sla-custom-event/list |
Returns a list of SLA events for the given metric.
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| Parameter | Type | Default value | Required |
|---|
| ticketId | string |
| | | metricId | string |
| |
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Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/list?ticketId=10039&metricId=6751a9af00835a31fb1c27ac Response body: | Code Block |
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{
"ticketId": "10039",
"metricId": "6751a9af00835a31fb1c27ac",
"events": [
{
"triggerName": "Pause",
"slaEventAction": "PAUSE",
"actionDate": "2024-12-06T11:24:14.807Z"
},
{
"triggerName": "string",
"slaEventAction": "START",
"actionDate": "2024-12-06T11:42:42.75Z"
},
{
"triggerName": "metricStart",
"slaEventAction": "START",
"actionDate": "2024-12-06T12:20:42.75Z"
},
{
"triggerName": "metricStart",
"slaEventAction": "START",
"actionDate": "2024-12-06T12:32:42.75Z"
},
{
"triggerName": "metricPause",
"slaEventAction": "PAUSE",
"actionDate": "2024-12-06T12:34:42.75Z"
}
]
} |
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| DELETE/integration/V1/sla-custom-event/list |
Allows to delete SLA events of the given metric. This means that the SLA metric will switch to Not Started state.
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| Parameter | Type | Default value | Required |
|---|
| ticketId | string |
| | | metricId | string |
| |
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Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/list?ticketId=10039&metricId=6751a9af00835a31fb1c27ac |
Responses
- OK. Returned if the request is successful. - Bad request. - Unauthorized. - Forbidden. - Not Found. Metric ID does not exist. - Server Error.