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Condition configuration

  1. Go to the Project settings page → Workflows → Actions → click Edit.
  2. Go to Conditions on the selected transition → click Add condition.
  3. Locate SLA metric state condition by SLA PowerBox → Add.
  4. Select the SLA metric.
  5. Pick the SLA state(s) in which the condition is True.
  6. Click Add and publish the workflow.
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