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POST/integration/V1/sla-custom-event/add
Allows users to manually add an event that will trigger SLA state change.
{
"ticketId": "string",
"metricId": "string",
"triggerName": "string",
"slaEventAction": "START",
"actionDate": "2024-12-06T11:19:22.270Z"
}
Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/add
Request body:
{
"ticketId": "10039",
"metricId": "6751a9af00835a31fb1c27ac",
"triggerName": "metricPause",
"slaEventAction": "PAUSE",
"actionDate": "2024-12-06T12:34:42.750Z"
}
POST/integration/V1/sla-custom-event/add/multiple
Allows adding multiple SLA events at once.
{
"ticketId": "string",
"metricId": "string",
"events": [
{
"triggerName": "string",
"slaEventAction": "START",
"actionDate": "2024-12-06T12:37:34.340Z"
}
]
}
Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/add/multiple
Request body:
{
"ticketId": "10039",
"metricId": "6751a9af00835a31fb1c27ac",
"events": [
{
"triggerName": "metricResume",
"slaEventAction": "RESUME",
"actionDate": "2024-12-09T09:51:33.963Z"
},
{
"triggerName": "metricFinish",
"slaEventAction": "FINISH",
"actionDate": "2024-12-09T09:55:33.963Z"
}
]
}
GET/integration/V1/sla-custom-event/list/full
Returns a full detailed list of SLA events for the given metric.
| Parameter | Type | Default value | Required |
|---|
| ticketId | string |
|  |
| metricId | string |
| |
Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/list/full?ticketId=10039&metricId=6751a9af00835a31fb1c27ac
Response body:
[
{
"id": "6752df8607cc8c581fa2ad7f",
"ticketId": "10039",
"metricId": "6751a9af00835a31fb1c27ac",
"triggerName": "Pause",
"slaEvent": "PAUSE",
"eventDate": "2024-12-06T11:24:14.807Z",
"evaluationTimestamp": "2024-12-06T11:27:02.43819Z",
"origin": "API",
"originEnum": "API"
},
{
"id": "6752e37907cc8c581fa2ad8f",
"ticketId": "10039",
"metricId": "6751a9af00835a31fb1c27ac",
"triggerName": "Start",
"slaEvent": "START",
"eventDate": "2024-12-06T11:42:42.75Z",
"evaluationTimestamp": "2024-12-06T11:43:53.993078Z",
"origin": "API",
"originEnum": "API"
}
]
GET/integration/V1/sla-custom-event/list/
Returns a list of SLA events for the given metric.
| Parameter | Type | Default value | Required |
|---|
| ticketId | string |
| |
| metricId | string |
| |
Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/list/?ticketId=10039&metricId=6751a9af00835a31fb1c27ac
Response body:
{
"ticketId": "10039",
"metricId": "6751a9af00835a31fb1c27ac",
"events": [
{
"triggerName": "Pause",
"slaEventAction": "PAUSE",
"actionDate": "2024-12-06T11:24:14.807Z"
},
{
"triggerName": "string",
"slaEventAction": "START",
"actionDate": "2024-12-06T11:42:42.75Z"
},
{
"triggerName": "metricStart",
"slaEventAction": "START",
"actionDate": "2024-12-06T12:20:42.75Z"
},
{
"triggerName": "metricStart",
"slaEventAction": "START",
"actionDate": "2024-12-06T12:32:42.75Z"
},
{
"triggerName": "metricPause",
"slaEventAction": "PAUSE",
"actionDate": "2024-12-06T12:34:42.75Z"
}
]
}
DELETE/integration/V1/sla-custom-event/list
Allows to delete SLA events of the given metric. This means that the SLA metric will switch to Not Started state.
| Parameter | Type | Default value | Required |
|---|
| ticketId | string |
| |
| metricId | string |
| |
Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/list?ticketId=10039&metricId=6751a9af00835a31fb1c27ac