Microsoft Teams Workflows tool is a powerful instrument for creating highly customized automation and selective publishing to Teams channels.
This documentation will guide you through the workflow set-up allowing users to receive the SLA notifications in the Teams channel.
Building a workflow
- Locate the desired Teams channel → click on three horizontal dots and select Workflows → Manage.
- Press "New Flow" button at the right-top corner of the page → Create from blank.
- Choose a Trigger: When a Teams webhook is received.
- Select "Anyone" in "Who can trigger the flow?" field → add New step.
- Define Team & Channel where the message will be posted→ Add workflow.
- Copy the connector and click Done.