You can configure various scenarios thanks to the integration between SLA PowerBox API and Automation.
This page describes a basic example: start SLA metric when issue is assigned.
Set Automation rule
In order to set up the Automation rule for the project, proceed to Project settings → Automation → click Create rule.
Choose a trigger for the rule: Issue assigned.
As an action select Send web request.
2.1. Enter Web request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/add
2.2. Enter headers: Source-System, Jira-Host, Authorization*.
2.3. Select HTTP method: POST.
2.4. Fill in Web request body:
{
"ticketId": "{{issue.id}}",
"metricId": "65776249d33d8f51f757d826",
"triggerName": "metricStart",
"slaEventAction": "START"
}
3. Click Save and select Turn it on.
*To send a web request via Automation, you have to encode the credentials "<EMAIL>:<API_TOKEN>" with base64. This can be done through any online tool like Base64 encode. Once it's done, fill in the Value as: "Basic 'encoded <EMAIL>:<API_TOKEN>'".
