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Security levels remind:

  1. Performance - you can perform regular JQL search

  2. Strict - you can search for secure fields only by using "issue in search" functions.

  3. Disabled - search is not possible.

Important: changing Security level always demands Jira re-index, otherwise changes will not be saved.

Common problems:

The error occurs when JQL is used to search for the field that is set to Strict mode.

There are 2 ways of resolving the issue:

  1. switching to Performance mode to enable field search via JQL;

  2. keep Strict mode and use one of "issue in search" functions.

Secure Fields app provides an option to migrate existing custom fields to secure ones. In case of Default search security level is set to Performance, you might not be able to search for the migrated field and warning will be showed on a Search setting page. It appears because the security level was changed manually and now it’s incompatible with the current configuration. To fix it, simply click on Performance button once again, press Save changes and re-index your Jira.

  • search that you perform

  • secure field's permission scheme

  • searching mode settings: Manage apps → Secure Fields → Search Security Settings

  • secure field settings: Issues → Custom fields → pick needed secure field and press Edit

  • configuration of the field: Issues → Custom fields → pick needed secure field and press Configure

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