• Created by Unknown User (karolina.toman@coresoftlabs.com), last updated by Unknown User (agnieszka.dunin@coresoftlabs.com) on May 05, 2016 2 minute read

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Tutaj trzeba zrobić biznesowy opis, czym są goale, jakie są ich rodzaje i do czego te rodzaje stosować. Dodatkowo nawiązanie do kalendarzy, umów SLA i do advanced JQLa z dokumentacji Atlassiana.

Sam techniczny opis dodaj/edytuj/usuń jest mniej istotny, ale też powinien być. Unknown User (agnieszka.dunin@coresoftlabs.com) spróbuj zrobić to w czwartek, ja wprowadzę korekty i na to samo kopyto zrobimy pozostałe strony

 

SLA PowerBox allows you to create multiple SLA Goals applicable to different SLAs, including time to resolution, time to first response, time per assignee, and many others.

Each SLA Goal is defined individually, and independently from the others. If there are multiple SLA Goals applicable to an issue, all of them will be assigned to it. Thanks to that you can simultaneously track various SLA’s metrics on an issue.

SLA Goals are organized in groups so that you can admin each SLA on a separate section.

In the admin panel you can define SLA Goals by setting:

  1. Requirements based on JQL functions (e.g. Priority in (High, Critical), Assignee is Mark Smith).
  2. The goal that includes time measurement method and time limit. They are: count time (sets time limit, or activates timer), time from field (copies the time value from any JIRA field), and set deadline date.
  3. The SLA Calendar according to which the time will be measured.

Apart from time a dedicated time measurement, every SLA Goal has its own KPI tracker which shows the active to hold ratio, number of restarts, time in on hold, number of breaches, time in goal, SLA Calendar assigned to the SLA Goal.

 

 

SLA Goal define maximum time assigned to SLA METRIC fields. Each SLA Goal lets you set default maximum time and a set of rules for assigning time to specific issues.
Each SLA METRIC can be assigned to one SLA Goal.

Adding SLA Goal

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Goals to open the SLA Goals page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla goals
  2. Click the Add SLA Goal button.
  3. Fill in Name and Description fields
  4. Define Issues using JQL and determine remaining time for them (goal)
    (info) Tip: Issues will be checked from the top to the bottom and assigned to a time target based on the first matching JQL statement.
    (info) Goal for "all remaining issues" is required!
  5. Combine those parameters with the desired SLA Calendar
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