Incident Templates are predefined parameters of issues to be created when a service fails.
You may use a single template in one or more services and use replaceable tags to customize the template.
Setting up a template
Adding a Incident Templates using the Add Incident Templates button
- Log in as a user with the JIRA Administrators global permission. Choose
Pulse> Incident Templates. Select Incident Templates to open the Services page.
Tip: Use Keyboard shortcut: g + g + start typing Incident Templates.
- Click the Add Templates button.
- Configure the selection criteria of Create new Incident Template Data for your field by adding the Name for a Services and optionally its description.
Issue attributes
- Configure the selection criteria of Issue Settings or your field by adding the Project, the Issue Type, the Priority, the Summary, the Reporter and the Close Issue Action Id. You can optionally fill the gaps in remaining field.
- Tip: You can use some service parameters in issue attributes.
- Confirm your choice with Create button or cancel process by clicking Cancel link.
Tags
Currently we support 8 tags:
Tip: The following tag give evidence context of issue attributes.
| Tag | Description |
|---|---|
| $serviceName$ | This tag will be replaced with name of the service. |
| $serviceType$ | This tag will be replaced with a type of service (name of protocol used in the service). |
| $serviceAvailabilityTestResult$ | This tag will be replaced with test result. |
| $serviceAvailabilityTestResultMessage$ | This tag will be returned information about availability test result (positive or negative). If result is negative you will receive more information. |
| $serviceValueTestResult$ | This tag will be returned information about protocol value. |
| $serviceValueTestResultType$ | This tag will be returned information about correctness of test results (positive or negative). It is possible to customise alert range. |
| $serviceValueTestResultMessage$ | This tag will be returned information about positive or negative value test results. |
| $currentDate$ | This tag will be returned information about current date. |
Editng Incident Template
- Log in as a user with the JIRA Administrators global permission.
Choose cog icon > Add-ons. Select Incident Templates to open services page. Tip: Use Keyboard shortcut: g + g + start typing services. - Select desired Incident Templates and click Edit button in Options section.
- Edit parameters and confirm with Save button.
- Cancel process by clicking Cancel link.
Deleting Services
To make it possible to remove Incident Templates none of the defined services may not be assign with it.
- Log in as a user with the JIRA Administrators global permission.
Choose cog icon > Add-ons. Select Incident Templates to open services page. Tip: Use Keyboard shortcut: g + g + start typing services. - Select desired services and click Delete button in Options section.
- Confirm with Delete link.
- Cancel process by clicking Cancel link.