• Created by Unknown User (robert.dzido@infodesign.pl), last updated by Unknown User (aleksandra.luszowska@infodesign.pl) on Oct 02, 2017 1 minute read

Apart from a dedicated time measurement method, every SLA Goal has its own KPI tracker.

KPI tracker shows:

  • Active to hold ratio, 
  • Number of restarts,
  • Time in on hold,
  • Number of breaches,
  • Time in goal,
  • SLA Calendar assigned to the SLA Goal. 

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