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SLA Behaviours define SLA Metric fields' behaviour in response to JIRA issue events. SLA Metric's state is dependent on JIRA issue events. Use SLA Behaviours to set JIRA issue events triggering specific SLA Metric's state changes. Thanks to that you can precisely (and basing on other JIRA events) define when a given action is supposed to be performed. 

If you are not familiar with JIRA issue events read more here.

Adding SLA Behaviours

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Behaviours to open the SLA Behaviours page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla behaviours
  2. Click the Add SLA Behaviour button.
  3. Fill in Name and Description fields.
  4. Add actions that respond to JIRA Issue Events (Read more) using Add Action button.
  5. Click Create button at the bottom.
  6. Created Actions for specific Issue Event will be presented in a graphic form - as shown below:

Editing/ Deleting SLA Behaviours

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Behaviours to open the SLA Behaviours page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla behaviours
  2. Click Edit button in the Options section.

Deleting SLA Bahaviours

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Behaviours to open the SLA Behaviours page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla behaviours
  2. Click Delete button in the Options section.
  3. Confirm with Delete button.
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