Communities for Jira
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  1. Log in as a user with the Project Administrator role.

  2. Navigate to Admin menu → Projects and search for the desired project.

  3. In Project settings section locate Portal Configuration tab.

Basic info

  1. Enter Portal name.

  2. Fill in Portal description (optional).

  3. Confirm with Save button.

  1. Click on Select Logo.

  2. Drag and drop the image or click Upload photo.

  3. Confirm with Save button.

If Portal Logo is not set, anonymous users won't be able to see the default one (project logo).

Issue Type Configuration

Define what issue type will be treated as a Post in the current project. By default, this is the Post issue type and Post default workflow. Issue type can be changed to any other that is associated with the Issue type scheme of the project.

Please note: if the default issue type for Post is changed, you’ll have to adjust its workflow manually.


Portal Permissions

Portal Permissions allow you to define who will have access to the Communities Portal.

Important

In order to use Communities users must have the following permissions:

  • Browse Projects

  • Create Issues

  • Edit Issues

Please make sure to grant these permissions to relevant groups/roles.

Access:

  • Anonymous access - access to Portal without an account.

  • Logged in users - all logged in users who have an account on the current Jira instance (it doesn't have to be a licensed one) and have access to the project.

  • Project role - only users who are added to a defined project role (by default - Portal users).

Moderator - define which user or group of users will manage the Communities Portal. By default - Portal moderators.

Confirm with Save button.

*Users can be added to Portal users and Portal moderators roles at Users and roles tab.

Categories

Categories allow you to group posts in a logical manner.

You can add custom Categories (e.g. Articles or Discussion) in order to classify posts into related clusters. This feature improves navigation and makes it easier for users to locate needed posts.

To start using the feature, mark Enable Categories checkbox. Fill in the name of the Category and press Add.

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