SLA Metric Field
Below you can find sample information about the functionality of the Metric Field.
Colour status:
Below you can find information about colour status used in the SLA States.
- Green - more than 75% time available
- Blue - 50-75% time available
- Yellow - 25-50% time available
- Brown - 0-25% time available
- Red - the time limit breached
- Light Grey - the calculation not started
- Grey - SLA Metric cancelled
SLA States:
Below you can find some screenshots showing the types of the SLA States.
- Not Started - the time counter not started
- Active - the time counter active
- On Hold - the time counter paused
- Finished - the time counter finished and the time limit has not been breached
- Exceeded - the time counter finished but the time limit has been breached
- Cancelled - SLA Metric cancelled
